Detail Pozice

Field Support Engineer

Panasonic is a worldwide leader in the development, manufacturing and marketing of electronic products for a wide range of consumer, business and industrial needs.

Panasonic Marketing Europe GmbH, Czech branch is the National Sales Company for Czech Republic and the part of the CEE region. The company is responsible for the local sales and marketing in Czech Republic and Slovakia.

Field Support Engineer/Panasonic Cooling and Heating Solutions

Carries out defined pre-sales product & technical trainings connected to all Panasonic Cooling and Heating products on site at our customers. Takes customer enquiries and complaints, provides information and troubleshoots problems directly on the field.

What will be your main activities?

• Field support for our partners (wholesalers, installers, etc.) in case of technical problems, focus on heat pumps;
• (Field-)Support of new customers during the first projects;
• Central technical support for our service-partner-network;
• Identification of technical issues and development of solutions;
• Communication with the Technical Support Team and the Service Management including Service analysis and reporting;
• Creation and Implementation of service Trainings for our Service-Partner;
• Implementation of product trainings for wholesalers, installers, etc.;
• Participation on events and fairs;

What do we expect from you?

• Engineer for refrigeration/air-conditioning or building technologies, master craftsman refrigeration/air-conditioning, certified craftsman refrigeration/air-conditioning, or similar;
• Knowledge and experience in air conditioning systems or heating systems and hydraulics or heat pumps;
• 2-4 years practical working experience in our industry, preferably as service-technician;
• Above average communication skills;
• Ability to work in virtual teams;
• High self-motivation;
• Willingness to travel (driving license);
• Fluent English (verbal & written) and knowledge of Czech language as mother tongue;

What do we offer?

• Full time employment contract
• Working for a leading brand on the market
• Great team spirit and great development opportunities in international environment

Informace o pozici

Místo pracoviště

Křižíkova 148/34, 186 00  Praha-Karlín, Česká republika

Typ pracovního vztahu

Práce na plný úvazek

Typ smluvního vztahu

Pracovní smlouva

Délka pracovního poměru

Na dobu neurčitou

Požadované vzdělání

Středoškolské nebo odborné vyučení s maturitou

Požadované jazyky

Čeština (výborná), Angličtina (středně pokročilá)


Panasonic Marketing Europe GmbH, organizační složka Česká republika



Panasonic Marketing Europe GmbH, organizační složka Česká republika


Panasonic Marketing Europe GmbH, organizační složka Česká republika
Agnieszka Baranska
Telefon: 123 456 789